Frequently Asked Questions (FAQ)

What is your return policy? We hope you adore your new Aurélie pieces. However, if you wish to return an item, we offer a 14-day return policy from the date of delivery, provided the item is in its original, resaleable condition with all labels attached.
Are there any items that cannot be returned? For hygiene and safety reasons, we cannot accept returns on bodysuits, swimsuits, pierced jewellery, or cosmetics once the packaging has been opened.
What if my item doesn't fit? We understand that the perfect fit is essential. You may exchange your piece for a different size (subject to availability) at no additional shipping cost for the replacement.

Are your sizes true to UK standards? Yes, all our garments are tailored to standard UK sizing (UK 8, 10, 12, etc.). We recommend consulting our detailed Size Guide on each product page before purchasing.
Why choose Linen? Linen is a noble, natural fibre known for its incredible breathability and timeless elegance. It is the perfect choice for staying cool and sophisticated during the summer months.
How should I care for my linen garments? To maintain the beauty of the natural fibres, we recommend a cold hand wash or a delicate machine wash at 30°C. Avoid tumble drying and iron while slightly damp for a crisp, professional finish.

Is it safe to shop on your website? Absolutely. Our store is built with high-level SSL encryption to ensure all your personal and payment details are 100% secure.
Which payment methods do you accept? We accept all major credit and debit cards, as well as modern payment solutions like Apple Pay, Google Pay, and PayPal for your convenience.