Track Your Parcel

The journey of your Aurélie linen piece has begun. We understand that anticipation is part of the experience, and we want to ensure you can follow your order every step of the way, from our artisans to your doorstep.

Follow Your Order’s Journey

Please enter your Order Number (found in your confirmation email) and your Email Address below to see the real-time status of your delivery.

[Insert Tracking Widget Here] (Note: Most Shopify tracking apps like AfterShip or Track123 will provide a code to paste in this section)

Important Information Regarding Your Delivery

• Processing Time: Please allow 1–3 working days for our team to carefully inspect and prepare your order for dispatch.

• Tracking Updates: It may take 24–48 hours for your tracking link to show the first update after your parcel has left our distribution centre.

• Delivery Timeframes: As part of our commitment to sustainable, direct-from-artisan shipping, standard delivery typically takes 5–10 working days.

• Multiple Items: If you have ordered multiple pieces, they may occasionally arrive in separate parcels to ensure each item is protected during transit.

Need Assistance?

If your tracking information hasn't updated for more than 7 working days, or if you have any questions regarding your delivery, our dedicated support team is here to help.

Please reach out to us at support@aureliestudio.com with your order number, and we will provide a personal update within 24 hours.